PRIVACY POLICY

VIETCAN TRAVEL GATEWAY is committed to strictly protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and safeguard the personal information you provide when using our services.

1. Scope of Information Collection: 

VIETCAN TRAVEL collects customer information, including related data and personal data, when customers use our systems and services. Specifically:
– VIETCAN TRAVEL collects personal information when customers fill out registration or consultation forms on our website, including but not limited to:
Full name, year of birth, username and password, email address, phone number, address, images, passport information, visa details (if related to international tours), payment information (bank account, credit card details), and any special requests related to the trip.

– VIETCAN TRAVEL is not responsible for resolving any disputes or complaints if the information provided by customers is inaccurate, outdated, or involves falsified documents.

2. Purpose of Information Collection

 VIETCAN TRAVEL collects customer information for the following purposes:

– To confirm service bookings (tours, visas, hotels, etc.);

– To verify and provide service-related information to customers;

– To operate and improve the quality of each service;

– To contact and support customers when necessary;

– To send notifications, promotions, or special offers;

– To enhance service quality and resolve issues when customers have unsatisfactory experiences.

3. Parties Authorized to Access Information:

Authorized company personnel responsible for information collection may include departments such as Administration, specialized staff, and Customer Service. When necessary, we may use this information to contact customers directly for purposes such as booking confirmation, consultation, or responding to inquiries.

VIETCAN TRAVEL may share customers’ personal information with partners in order to provide the best possible customer care and service experience.

4. Potential Unforeseen Incidents

During the process of receiving and processing customer data, technical issues or unauthorized access by malicious third parties may occur. In such cases, user information may be leaked, stolen, or unlawfully collected.

Within our scope of responsibility, VIETCAN TRAVEL commits to maintaining the highest possible security measures to prevent unauthorized access or cyberattacks.

5. Commitment to Personal Information Security

VIETCAN TRAVEL commits not to disclose user information to any third party, except in cases where disclosure is necessary to fulfill the stated purposes of information collection and data processing, required by competent government authorities, required by law, or when such disclosure is necessary and reasonable.

At VIETCAN TRAVEL we apply security measures including:

  • Firewall systems and data encryption;
  • Restricted internal access;
  • Staff training on customer data protection.

6. Customer Rights

  • Request access to, correction, or deletion of personal information;
  • Withdraw consent for the use of information at any time;
  • File complaints if information is misused or unlawfully disclosed.

7. Complaint Reception and Resolution Mechanism

If customers detect any violations related to the handling of personal information, they may submit a complaint to VIETCAN TRAVEL via the following contact details:

– Company Name: VIETCAN TRAVEL GATEWAY INC 

– Address:1440 Bloor Street, Unit 709, Mississauga, Ontario, L4X1R5, Canada

– Phone: +84 91 7489839

– Email: Info@vietcantravelgateway.ca