Shipping & Delivery Policy

Due to the nature of travel services, the products and services provided by VIETCAN TRAVEL GATEWAY are delivered electronically and do not involve physical shipping.

1. Delivery Method

After customers complete the booking and payment process, service information will be delivered through one or more of the following channels:

  • Registered email address

  • Zalo / WhatsApp / other confirmed communication platforms

  • Directly at our office (upon customer request)

Delivered information may include, but is not limited to:

  • Tour booking confirmation

  • Detailed tour itinerary

  • Electronic tickets (air tickets, attraction tickets if applicable)

  • Hotel information, schedule, and tour guide details

2. Delivery Time

  • Tour information will be delivered within 24–48 hours after successful payment.

  • For last-minute departures or customized tours, the delivery time will be clearly communicated to the customer.

3. Delivery Fees

  • Free of charge for electronic delivery via email and online communication channels.

  • If customers request printed documents or in-person delivery, any applicable fees will be notified in advance and agreed upon.

4. Customer Responsibilities

  • Provide accurate contact information (email, phone number).

  • Carefully review all tour details upon receipt and promptly notify us of any discrepancies.

  • Retain booking confirmations and emails for reference throughout the journey.

5. Our Commitment

  • To provide complete, accurate, and transparent information.

  • To offer prompt support before, during, and after the trip.

  • To place customer satisfaction and travel experience as our top priority.